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  1. Holiday Houses Support
  2. I'm an Owner

I'm an Owner

Covid-19

  • Surviving the new Kiwi tourism normal
  • Covid-19 Owners FAQ's
  • Covid-19 Cancellations

FAQs

  • Amend Bookings
  • How to renew your Pay Per House listing
  • I've forgotten my password
  • Add a cleaning/linen fee
  • How can I block out dates on my calendar?
  • Financial Services
See all 8 articles

Property listing options

  • How to list a property
  • Listing tiers and search position
  • Pay Per House
  • Pay Per Booking
  • Listing Approval Process

How do people find my listing

  • How people find your listing
  • Advertiser benefits

How to get the best out of your listing

  • How to get the best out of your listing

Rates Help

  • Problems adding rates
  • Your standard rate
  • Additional Rates
  • Custom date ranges
  • Weekend rates

Using the booking calendar

  • How to block off dates
  • Importing an external calendar

Cancellations

  • How to cancel an online booking
  • How to cancel an offline booking
  • Editing your cancellation policy

Getting paid

  • Owner payments delay 06/02/2020 (Waitangi Day)
  • What if I don't have a New Zealand bank account?
  • Viewing upcoming or past payments
  • Changing your bank account details
  • Uploading your bank details

How renters leave a review

  • Reviews on Pay Per House Listings

Keeping your property safe

  • Sample Rental Contract
  • Safety Recommendations
  • Insurance

Messaging

  • How messaging works
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