I'm an Owner

Covid-19

• Surviving the new Kiwi tourism normal
• Covid-19 Owners FAQ's
• Covid-19 Cancellations

FAQs

• Amending bookings
• Renew a Pay Per House listing
• I've forgotten my password
• Add a cleaning or linen fee
• Blocking out dates in 'Booking Calendar'
• Financial Services

See all 8 articles

Property listing options

• List a property
• Listing tiers and search position
• Pay Per House
• Pay Per Booking
• Listing Approval Process

How do people find my listing

• How people find your listing
• Advertiser benefits

How to get the best out of your listing

• How to get the best out of your listing

Rates

• Problems adding rates
• Your standard rate
• Additional Rates
• Custom date ranges
• Weekend rates

Using the booking calendar

• How to block off dates
• Importing an external calendar

Cancellations

• How to cancel an online booking
• How to cancel an offline booking
• Editing your cancellation policy

Receiving payment

• Owner payments delay 06/02/2020 (Waitangi Day)
• What if I don't have a New Zealand bank account?
• Viewing upcoming or past payments
• Changing your bank account details
• Uploading your bank details

How renters leave a review

• Reviews on Pay Per House Listings

Keeping your property safe

• Sample Rental Contract
• Safety Recommendations
• Insurance

Messaging

• How messaging works