We recommend reviewing the latest recommendations and restrictions guidance from the NZ Governments Covid-19 site.
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I have a booking during the shutdown period - what do I do? |
Most owners/renters have cancelled short stays during the shutdown period and given full refunds. Our cancellation fee of $75 is waived through to 30 June 2020. |
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What additional cleaning between guests should we be doing? |
It is prudent of owners to ensure satisfactory sanitisation and thorough cleaning practices are carried out between guests, we believe guests will soon start to require better detail from owners around the measures taken to ensure their safety. |
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I have guests booked directly after the lockdown, what should I be doing? |
If level 4 lockdown gets extended you and your guests should be reviewing your booking plans. |
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If I accept a booking during Lockdown is it possible to visit the property? |
Lockdown period has started. This means from 11:59 pm 25 March, domestic travel is not allowed for at least four weeks. This means you should not be travelling between regions until the shutdown has been lifted. Please see the Governments Covid-19 site for further detail. If your guests are in need of a safe place to stay during the remainder of lockdown, provided they are staying locally and you can provide contactless access it is acceptable. |
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What is your Coronavirus cancellations policy? |
Cancellation requests from 23 March through to 30 June 2020 will have a waived cancellation fee. Our full policy can be found at: https://support.holidayhouses.co.nz/hc/en-us/articles/360001415355-Covid-19-cancellations |