We recommend reviewing the latest recommendations and restrictions guidance from the NZ Governments Covid-19 site.

I have a booking during  Alert level 2, 3 or 4 - what do I do?

Alert level 4 is a full lockdown where domestic travel is not allowed.

Alert level 3 restricts inter-regional travel, e.g. essential workers with limited exemptions for others. 

Alert level 2 is to reduce non-essential inter-regional travel.

We will use the owner's listed cancellation policy as displayed at the time of booking, and our $75 fee will be waived.
A full refund may be provided if you can not attend your booking due to government-imposed  restrictions. Holiday Houses in some cases may require evidence of this.

Is the house clean and safe from Coronavirus?

As a site, the role we play is connecting holiday house owners with potential renters and nothing more. We do not personally manage the houses listed with us, the house owner or property manager maintain their listing and bookings individually. This means you’ll need to check with the owner/manager what cleaning processes or additional processes that have been implemented. You can do this through the ‘Messaging’ section, or enquire button.

I want to book soon, what should I do? 

We recommend reviewing the latest local travel recommendations and restrictions in addition to following guidance from the NZ Governments Covid-19 site.

We also suggest that you review the property's cancellation policies.

Can I stay in one house for the entire lockdown on your site? 

Many of our houses have had cancellations and if you find a property with the required length of time available you can send a request, which will need to be approved by each property owner/manager. Please see the NZ Governments Covid-19 site for details around the lockdown rules.

What is your Coronavirus cancellations policy?

Our full policy can be found here.

Why can’t you refund my booking on behalf of the owner/property manager immediately?

The homes on our platform are owned and/or managed by each individual owner or property manager. Cancellations and refund policies are determined by homeowners and property managers, but the vast majority of them are rising to the occasion and moving booking dates or giving refunds to guests in these extreme circumstances.

A full refund may be provided if you can not attend your booking due to government-imposed  restrictions. Holiday Houses in some cases may require evidence of this.