12.1  Cancellation policies are specific to each owner and may be viewed through a link from the payment confirmation page prior to final booking confirmation. A non-refundable fee of NZD$75 applies to all cancellations regardless of the owner’s cancellation policy. Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.

12.2  Renters should contact the owner directly to discuss any desired cancellations, changes or refunds. Additional charges, or a refund, may apply depending on the nature of the booking amendment.

12.3  Cancellations prior to booking confirmation do not incur fees.

12.4  If an owner cancels a confirmed booking, Holiday Houses may impose a cancellation fee of $75 (NZD). Holiday Houses may waive the cancellation fee at its sole discretion if it considers the cancellation has been made under exceptional circumstances.