12.1  Cancellation policies are specific to each owner and may be viewed through a link from the payment confirmation page prior to final booking confirmation. A non-refundable fee of NZD$75 applies to all cancellations regardless of the owner’s cancellation policy. Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.

12.2  Renters should contact the owner directly to discuss any desired cancellations, changes or refunds. Additional charges, or a refund, may apply depending on the nature of the booking amendment.

12.3  Cancellations prior to booking confirmation do not incur fees.

12.4  If an owner cancels a confirmed booking, Holiday Houses may impose a cancellation fee of $75 (NZD). Holiday Houses may waive the cancellation fee at its sole discretion if it considers the cancellation has been made under exceptional circumstances.

12.5  If a renter cancels a confirmed booking, Holiday Houses may, at its sole discretion, require an owner to refund a renter if it considers the cancellation has been made under exceptional circumstances outside the renter’s control, regardless of the owner’s cancellation policy. 

12.6  If a refund is required under clause 12.5, and the renter is unable to obtain a refund directly from the owner, Holiday Houses will debit the booking amount so that the amount is deducted from the owner’s next payment. Alternatively, Holiday Houses may invoice the owner for the full amount of the booking payment, which will be payable within 30 days of invoice, and will pay the amount to the renter upon receipt from the owner.