14.1  In the event of a chargeback, Trade Me will provide reasonable evidence to the bank about the transaction. The owner may also be asked to provide additional information.

14.2  Trade Me has the right to, and may, reverse the full booking payment made to the owner should a chargeback, incorrect or other erroneous payment occur. Trade Me also has the discretion, when presented with appropriate evidence, to refund the renter if the renter can show a reasonable case for a legitimate refund request.

14.3  If Trade Me cannot reverse the booking payment made to the owner, or if a refund, as per Trade Me’s discretion noted in clause 14.2, is required to be made to the renter, Trade Me will debit the booking amount so that the amount is deducted from the owner’s next payment. Alternatively, Trade Me may invoice the owner for the full amount of the booking payment, which will be payable within 30 days of invoice.