Our default cancellation policy automatically applies to all bookings made under the Pay Per Booking model:

If a cancellation is made within 7 days of check-in, you'll lose 100% of the total booking price.

As a property owner, you do have the option to amend this and add any additional cancellation policies to bookings made for your properties.

To create additional cancellation policies you will need to log into your Holiday Houses account and select the 'My Account' tab. From here if you click the 'Manage online bookings' button you will see the option to update your cancellation policy.

We also have a cancellation policy in place for when owners cancel a booking. "If an owner cancels a confirmed booking, Holiday Houses may impose a cancellation fee of $75 (NZD). Holiday Houses may waive the cancellation fee at its sole discretion, if it considers the cancellation has been made under exceptional circumstances."