Pay Per House listings:
In order to recognise an enquiry as an official booking, we need you to add the enquiry to your booking calendar. To do this, please follow the following steps:
Step 1: Log into your Holiday Houses "My Account" page.
Step 2: Click on view all enquiries/bookings
Step 3: Click on "Create a calendar booking from this enquiry"
Once the booking has been added to your calendar, the renter will automatically receive an email from us to leave a review after they have checked out.
If you don’t follow these steps and add the enquiry to your calendar, we won’t know that the enquiry converted to a booking, and therefore we will not prompt the renter to leave a review.
4-5 star rating
This tells us that your guests have had an incredible stay and the feedback will be visible on your listing immediately.
1-3 star rating
We’ll review this first to make sure it’s in line with our terms and conditions. If approved by our customer service team, it will be made visible on your listing.
Owners have the ability to reply to any feedback a renter leaves on their listing, and this will be shown on your listing underneath the renter's feedback.