Pay Per Booking
You can cancel bookings for renters through your account
If a renter has requested to cancel a booking, you will need to process this online, so that your calendar is cleared and the appropriate refunds can be made back to the renter (if applicable).
To cancel a booking, you will need to open that booking, by finding it in your “Booking calendar”, or through the “View all bookings/enquiries” link on your account.
At the bottom of the booking, under "Make booking modifications", select “Cancel” and then click “Continue”. On the following page you will be shown what refunds will be applied, if it is a standard cancellation click “Continue” again and the booking will be cancelled.
If you need to waive your cancellation policy for any reason, tick the box for this and then click “Continue”.