Pay Per House

You can cancel bookings for renters through your account

If you need to cancel a renter's booking, you will need to contact the renter as a first step and explain this to them. We also ask that you assist this renter in finding alternative accommodation. 

Once the renter is aware their booking is cancelled, you will need to process this online with a full refund back to the renter's card. Please contact our Customer Support team by clicking “Submit a request” at the bottom of this page.

If you are an owner and you cancel a booking on a renter, you may be required to pay a $75 cancellation fee. This can be waived at the discretion of our Customer Support team.  

Please let the renter know, credit card refunds take between 2-5 working days to appear in their account.