It's always best to contact the owner first if you need to cancel your booking.
The owner can cancel your booking online, otherwise, they can contact us for assistance. If you are unable to reach the owner, please contact us with your booking information and reason for cancelling.
You should always check the cancellation policy of your booking. This can be found in the confirmation email sent to you when your booking was accepted.
If you are requesting a refund and you are cancelling within the terms of the cancellation policy, the owner will need to agree to this first, then contact us to arrange the refund - If you contact us directly, we will need to speak with the owner prior to processing anything.