Pay Per Booking is our commission model.
You pay us a commission on every successful booking you receive through the site. We only take payments from renters online with this model. Online payments use our secure credit card processing facility. There is no additional fee for credit card processing.
With online payments, you can also choose to accept bookings instantly or 'on request'. With 'on request' bookings we send you a booking request from the renter which you can accept or decline. We then charge the renter when you accept the booking.
Pay Per Booking pricing
| Tier | Commission | Description |
|---|---|---|
| Classic | 9% | Our standard listing |
| Silver | 12% |
Higher exposure 1.6x more listing views than Classic* |
| Gold | 15% |
Our highest exposure 3x more listing views than Classic & 1.9x more views than Silver* |
*Holiday Houses site statistics, 1 July 2018 - 30 June 2019.
Find out more about listing tiers
NOTE: Pay Per Booking listings do not qualify for Multiple House Discounts as described in the Pay Per House section above.
How booking requests work
When you have a Pay Per Booking house we will send you booking requests from interested renters. You have the option to accept or decline these bookings and we will charge you a commission on any accepted bookings.
Renters are waiting for a response and will need to find alternative arrangements if you can’t accommodate them, so we ask you to please respond to booking requests as soon as you can.
When you have a Pay Per Booking house we will send you booking requests from interested renters, which you have the option to accept or decline. We will charge you a commission on all accepted bookings. We do not charge a commission on any bookings you decline or cancel.
You can accept or decline bookings on our site by clicking the button on the email we send you, or by logging into your Holiday Houses account and clicking "View all enquiries" for the appropriate house.
We will automatically send you reminders about any outstanding booking request you have until we know how you’d like to proceed. Simply accept or decline the booking to let us know.
How do I get paid?
When you are using online payments we will charge the renter’s credit card when you accept the booking. We will do this immediately if you have selected instant confirmation, or we will wait until you respond to our booking request email if you have chosen 'on request'.
How do I contact the renter if I want more information?
We know many Holiday Houses owners want to talk to their guests before approving their booking, so we include the renter's details in the request we send you. That means you can easily contact the renter directly before you accept the booking if you need extra information from them.
Will I be charged for declining a booking?
No, we only charge for bookings that go ahead.
What happens if I need to cancel a booking?
You can cancel an accepted booking through your Holiday Houses account. View your bookings by clicking "View all enquiries" for the appropriate house.
What happens if I want to change to Pay Per House?
If you would like to change your listing model to Pay Per House you will need to contact our support team. Before you change models you need to ensure you have responded to all booking requests, all confirmed bookings have been completed and there is no outstanding payment due to be paid to your account. Please bear in mind if you do change models without completing the above this will affect payments to your account.