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I'm a Renter
I'm an Owner
Finding a place to stay
Paying for a booking
Cancelling or changing a booking
Staying safe online
Property listing options
How do people find my listing
How to get the best out of your listing
Using the booking calendar
How renters leave a review
Keeping your property safe
Who should I contact?
I need information about my stay If you have questions regarding your stay at a property, please...
How do I leave a review?
If you would like to leave a review after your stay; you can do so by clicking on the “Leave a re...
Cancelling or changing a confirmed booking
Cancelling an online booking If you wish to cancel an online booking, please contact the property...
Pay Per Booking Owners can amend bookings for renters through their account. If a renter has re...
Renew a Pay Per House listing
From ‘My account’ select ‘Renew it now’. Select the ‘Pay Per House’ option. Select how long yo...
I've forgotten my password
Please contact us by clicking “Submit a request” at the bottom of this page.